FAQ
How much is the deposit and when do I pay?
Good news — we don’t require deposits.
We trust good communication and expect customers to keep us informed if plans change.
Deliveries: Full payment is due 7 days before delivery.
Store pickup: You can pay in person when you pick up your items.
Simple and straightforward.
We trust good communication and expect customers to keep us informed if plans change.
Deliveries: Full payment is due 7 days before delivery.
Store pickup: You can pay in person when you pick up your items.
Simple and straightforward.
What’s your cancellation policy?
We know plans change. Guests cancel. Weather happens. We try to keep things flexible.
Cancel 48+ hours before your order: No fees.
Cancel within 48 hours: 50% cancellation fee.
If you’re unsure about something, just call us — we’re usually happy to help find a solution.
Cancel 48+ hours before your order: No fees.
Cancel within 48 hours: 50% cancellation fee.
If you’re unsure about something, just call us — we’re usually happy to help find a solution.
Do I need to be home for delivery or pickup?
Not usually.
For most residential deliveries, we’ll place equipment in front of your garage door unless we’ve arranged something else with you.
Once the equipment is delivered, it becomes your responsibility until we pick it up.
Before leaving items outside for pickup, please consider:
Could they get wet if it rains?
Could they walk away overnight?
If you’d be worried about it, it’s probably best to bring the items inside.
For most residential deliveries, we’ll place equipment in front of your garage door unless we’ve arranged something else with you.
Once the equipment is delivered, it becomes your responsibility until we pick it up.
Before leaving items outside for pickup, please consider:
Could they get wet if it rains?
Could they walk away overnight?
If you’d be worried about it, it’s probably best to bring the items inside.
What if it rains on the equipment?
Outdoor events and Midwest weather… sometimes they don’t cooperate.
We ask that equipment be returned in the same condition it was delivered. Please do your best to keep everything dry.
We’re reasonable — if you clearly tried to protect the equipment, we understand.
However, equipment that appears to have been left out in a storm or overnight in the rain may incur cleaning or damage fees.
We ask that equipment be returned in the same condition it was delivered. Please do your best to keep everything dry.
We’re reasonable — if you clearly tried to protect the equipment, we understand.
However, equipment that appears to have been left out in a storm or overnight in the rain may incur cleaning or damage fees.
When will my delivery or pickup happen?
Our standard delivery and pickup window is weekdays between 9:00 AM and 5:00 PM.
Need a tighter delivery window? We may be able to accommodate it, but during busy seasons it may require an additional fee due to routing logistics.
Need early morning, evening, or weekend service? Give us a call and we can discuss availability and overtime pricing.
Need a tighter delivery window? We may be able to accommodate it, but during busy seasons it may require an additional fee due to routing logistics.
Need early morning, evening, or weekend service? Give us a call and we can discuss availability and overtime pricing.
When can I pick up or return items at the store?
You’re welcome to stop by anytime during business hours — no appointment needed.
Regular hours:
Monday–Saturday: 9:00 AM – 4:00 PM
May–October we're also open Sunday: 9:00 AM – 1:00 PM
If you have a large or specific order, we usually prepare it the day before so everything is ready when you arrive.
Regular hours:
Monday–Saturday: 9:00 AM – 4:00 PM
May–October we're also open Sunday: 9:00 AM – 1:00 PM
If you have a large or specific order, we usually prepare it the day before so everything is ready when you arrive.
Why is there a higher price on plates and silverware?
To keep rental prices fair and turnaround times quick, our plate and silverware rentals include a refundable rinse credit.
We charge a slightly higher upfront price, but up to 50% of that cost is refunded when items are returned properly rinsed.
What we mean by rinsed:
Food removed from plates and utensils
Items given a quick rinse with water
No dried food, sauces, or heavy residue left behind
You do not need to wash, scrub, or sanitize anything. Just a quick rinse is perfect.
How the refund works
When items are returned, our team checks them during the normal intake process.
Fully rinsed: You receive the full 50% refund
Mostly rinsed: We may apply a partial refund
Heavy food residue: The refund may not apply
Our goal isn’t to be picky — we just need to avoid scraping large amounts of food before washing.
A quick rinse before packing everything up usually does the trick.
We charge a slightly higher upfront price, but up to 50% of that cost is refunded when items are returned properly rinsed.
What we mean by rinsed:
Food removed from plates and utensils
Items given a quick rinse with water
No dried food, sauces, or heavy residue left behind
You do not need to wash, scrub, or sanitize anything. Just a quick rinse is perfect.
How the refund works
When items are returned, our team checks them during the normal intake process.
Fully rinsed: You receive the full 50% refund
Mostly rinsed: We may apply a partial refund
Heavy food residue: The refund may not apply
Our goal isn’t to be picky — we just need to avoid scraping large amounts of food before washing.
A quick rinse before packing everything up usually does the trick.
How far in advance should I reserve my rentals?
As soon as you know your event date. We can always adjust your order as details and guest counts change. We don't require deposit untl 7 days before the rental.
Popular items like tents, Chiavari chairs, and large quantities of tables can book up quickly during peak season (May–October).
For weddings or large events, we recommend reserving 4–8 weeks in advance if possible.
That said, feel free to call us anytime — if we have the inventory available, we’re happy to help even on short notice.
Popular items like tents, Chiavari chairs, and large quantities of tables can book up quickly during peak season (May–October).
For weddings or large events, we recommend reserving 4–8 weeks in advance if possible.
That said, feel free to call us anytime — if we have the inventory available, we’re happy to help even on short notice.
Do you set up tables, chairs, and tents?
We’re happy to help with setup for certain items.
Tents larger than 10' x 20': Setup is included in rental price and handled by our team.
Tables and chairs: Usually delivered stacked and ready for you to place where you’d like.
If you’d prefer full setup and takedown for tables and chairs, just let us know when booking and we can discuss availability and pricing.
Tents larger than 10' x 20': Setup is included in rental price and handled by our team.
Tables and chairs: Usually delivered stacked and ready for you to place where you’d like.
If you’d prefer full setup and takedown for tables and chairs, just let us know when booking and we can discuss availability and pricing.
What happens if something gets damaged or goes missing?
We understand accidents happen during events.
Customers are responsible for rental items from the time they are delivered or picked up until they are returned to us.
If something is damaged beyond normal use or goes missing, we may charge the replacement cost.
Our goal isn’t to nickel-and-dime anyone — we just ask customers to treat the equipment the same way we do.
Customers are responsible for rental items from the time they are delivered or picked up until they are returned to us.
If something is damaged beyond normal use or goes missing, we may charge the replacement cost.
Our goal isn’t to nickel-and-dime anyone — we just ask customers to treat the equipment the same way we do.
Is there a minimum order amount?
Nope — we don’t require a minimum order.
Whether you need two extra tables for a backyard party or 200 chairs for a wedding, we’re happy to help.
Keep in mind that delivery fees still apply based on distance and start at $145 (includes delivery AND pickup), so for very small orders many customers choose store pickup to save money.
But if you just need a few items, that’s perfectly fine with us.
Whether you need two extra tables for a backyard party or 200 chairs for a wedding, we’re happy to help.
Keep in mind that delivery fees still apply based on distance and start at $145 (includes delivery AND pickup), so for very small orders many customers choose store pickup to save money.
But if you just need a few items, that’s perfectly fine with us.